Drivers at 13cabs Canberra must comply with all applicable laws regarding assistance animals, and refusing assistance animals remains against the law.

Passengers may also travel with what are referred to as companion animals. A companion animal may include a dog, cat, budgerigar, or any other animal a passenger identifies as their companion.

At 13cabs Canberra, our Book & Track app is designed for ease and convenience. You can start using it in several ways. For example, smartphone users can save our website to the home screen, allowing it to function like a native app. First-time users can register quickly, while returning users can simply sign in with an email address.

The web app offers multiple features to enhance your experience with 13cabs Canberra. Moreover, you may pre-pay a fixed fare by entering your destination or choose to pay the driver at journey’s end. Guest checkout is available, and you may sign up later if preferred. If needed, you can even obtain a fare estimate before confirming your booking.

You can track your taxi dispatch and progress live on a map. Additionally, the My Favorites feature allows you to save frequent pick-up points. You can also update your profile details at any time. We encourage you to share feedback after each trip, as it helps 13cabs Canberra improve our service.

Booking Steps on Book & Track:

• Step 1 – Visit Web App: Open the app on your smartphone.
• Step 2 – Register: Existing 13Cabs Canberra users can sign in, while new users create an account and confirm via SMS.
• Step 3 – Save: iPhone users may be prompted to “Save to Home Screen.” Android and Windows users can manually save it from browser settings.
• Step 4 – Book: Select your pick-up location via GPS pin or enter it manually. After that, choose your destination, passenger count, and pick-up time to receive a fair or estimate.

Once you confirm your booking, you will be given payment options. After completion, you can track the assigned taxi and its TX number to ensure you enter the correct vehicle.

Booking Status Notes:

• Pre-payment is available only for standard taxis.
• Maxi bookings for 5+ passengers may experience delays due to fleet limitations and wheelchair-priority requirements.

If you experience any issues with your 13cabs Canberra booking, please contact 132227 to speak with one of our friendly agents. Our customer support call center is available 24 hours a day to assist you. If possible, please have your booking number or pick-up details ready to help us resolve your enquiry more quickly.

You can cancel or modify a booking via the My Bookings section in the app or website. Alternatively, if you are on the live tracking screen, you may cancel directly from there. This is a common convenience feature of 13cabs Canberra.

Our cabs use a contactless Smartcard reader that automatically calculates the subsidy and the remaining balance payable on the final fare amount. Please advise the driver or the booking agent that you will be using a TSS card, as not all cabs in our fleet may be equipped to accept it.

For more information, please visit revenue.act.gov.au or contact concessions@act.gov.au.

In our Contact us section, fill out the required fields and select Lost Property as your reason for enquiry. Please provide as much detail as possible about your lost item and the taxi you were in. If you have a booking number or receipt on hand or the taxi number and time of the job, would you assist. Would assist searches would be the best if there were no receipt. If no receipt is obtained, please provide pickup and drop-off details.

Our fleet has vehicles that can cater to those travelling in a foldable wheelchair and can transfer with assistance. 13cabs Canberra no longer provides the booking service for the non-transferable wheelchair accessible Cab, it is now centralized to one department. Bookings for wheelchair accessible Cabs or enquiries about existing bookings can be made by using the WATS centralized booking service on 13 92 87. For more information visit Assistance.act.gov.au under ‘Transport and registration’

When you want to book a Cab, go to the nearest CabSpot sign, use this unique number as your pick-up point when making a booking and wait next to the sign for your Cab to arrive.

CabSpot signs are being installed at private business addresses, generally with multiple entrances that cause confusion for passengers and taxi drivers (e.g.:) shopping centres with multiple entrances will be offered CabSpot signs - each with its unique identification number for each entrance. The CabSpot sign will be fixed to a building wall or similar prominent place, adjacent to the roadside kerb, in easy sight of an arriving Taxi.

Payments are processed directly from the browser to Stripe secure payment gateway, which has the highest level of encryption available. To find out how your details are kept safe visit

For more details, please view our privacy policy.

Drivers of the 13cabs Canberra fleet are now able to make call their customer while a booking is active. Some of the benefits of this service include helping drivers to locate their customers and also letting customers know that they are waiting. Please be aware that the personal contact details of taxi drivers and customers are kept private and not shared with either driver or customer when phone contact is made. This is made possible through our contact center technology.

 *Strict customer service rules apply to this driver privilege.

Taxi customers have the right to:

• A driver who is licensed and accredited;
• See the taxi identification number;
• Choose a preferred route;
• See the metered fare;
• Travel in a clean, tidy, smoke free, and well-maintained and roadworthy cab;
• Have the air conditioning turned on or off;
• Have the music system turned on or off;
• Be accompanied by a guide dog/companion animal;
• Refuse a multiple hiring;
• Use an EFTPOS facility where available;
• Use all approved forms of payment as displayed in the cab (including cash, debit or credit cards, TSS cards, Camp Charge tickets, swipe cards, or vouchers.
• Be given a receipt or tax invoice for their trip.
• Taxi customers also have the responsibility to request a receipt or invoice if they require one.

Taxi customers have the responsibility to:

• Prior to commencing the hiring at the driver's request;
• Pay the correct fare, including any regulated tolls or booking fees;
• Not eat, drink or smoke in the taxi;
• Not swear or act in an offensive way;
• Wear a seatbelt;
• Ensure any children under 5 age sit on the knee of an adult, but in the back seat;
• Not request the driver to exceed the number of passengers permitted to be carried in the taxi. 

Taxi Drivers have the right to:

• Ask for proof of ability to pay or request payment of the estimated fare, prior to commencing the hiring;
• Refuse to take passengers or terminate a hiring if they are violent, noisy, misbehaving, filthy or offensive.

Taxi Drivers have a responsibility to:

• Be courteous and helpful;
• Know and obey all traffic laws;
• Be clean, neat and tidy;
• Be wearing an approved uniform;
• Not refuse a fare (other than for the reasons outlined above) 
• Know major routes and destinations;
• Take the most direct, practicable route;
• Assist passengers where reasonable;
• Be understanding of people with special needs.