Drivers at 13Cabs Canberra undergo training with ACT/NSW Guide Dogs to support passengers with vision impairment. Furthermore, refusing assistance animals is against the law.

Transporting non-assistance animals is at the driver’s discretion, and in any case, animals should always be securely restrained. For additional guidance, visit guidedogs.com.au.

At 13Cabs Canberra, our Book & Track app is designed for ease and convenience. You can start using it in several ways. For example, smartphone users can save our website to the home screen, allowing it to function like a native app. First-time users can register quickly, while returning users can simply sign in with an email address.

The web app offers multiple features to enhance your experience with 13Cabs Canberra. Moreover, you may pre-pay a fixed fare by entering your destination, or choose to pay the driver at journey’s end. Guest checkout is available, and you may sign up later if preferred. If needed, you can even obtain a fare estimate before confirming your booking.

You can track your taxi dispatch and progress live on a map. Additionally, the My Favourites feature allows you to save frequent pick-up points. You can also update your profile details at any time. We encourage you to share feedback after each trip, as it helps 13Cabs Canberra improve our service.

Booking Steps on Book & Track:

• Step 1 – Visit Web App: Open the app on your smartphone.Step 2 – Register: Existing 13Cabs Canberra users can sign in, while new users create an account and confirm via SMS.
• Step 3 – Save: iPhone users may be prompted to “Save to Home Screen.” Android and Windows users can manually save it from browser settings.
• Step 4 – Book: Select your pick-up location via GPS pin or enter it manually. After that, choose your destination, passenger count, and pick-up time to receive a fare or estimate.

Once you confirm your booking, you will be given payment options. After completion, you can track the assigned taxi and its TX number to ensure you enter the correct vehicle.

Booking Status Notes:

• Pre-payment is available only for standard taxis.
• Maxi bookings for 5+ passengers may experience delays due to fleet limitations and wheelchair-priority requirements.

If you experience any issues with your 13Cabs Canberra booking, contact 132227 to speak with an agent. If possible, have your booking number or pick-up details ready.

Pre-booking helps 13Cabs Canberra drivers position themselves near your pick-up zone. However, bookings are not pre-assigned to ensure fairness across the fleet. Consequently, if no drivers are nearby, the system will broaden the search area.

You can cancel or modify a booking via the My Bookings section in the app or website. Alternatively, if you are on the live tracking screen, you may cancel directly from there. This is a common convenience feature of 13Cabs Canberra.

Our Cabs use a contactless Smartcard reader that calculates the subsidy and the balance left to pay on the final fare amount, if the driver is having issues with the Smartcard reader the amount will need to be calculated manually from the metered fare and the driver must fill out a docket. It is important you advise the driver or the booking agent that you will have a TSS card as not all Cabs in our fleet can accept. For more information visit Assistance.act.gov.au

In our Contact us section, fill out the required fields and select Lost Property as your reason for enquiry. Please provide as much detail as possible about your lost item and the taxi you were in. If you have a booking number or receipt on hand or the Taxi number and time of the job would this would assist, if no receipt was obtained please provide pickup and drop-off details.

Our fleet has vehicles that can cater to those travelling in a foldable wheelchair and can transfer with assistance. Canberra Elite no longer provide the booking service for the non-transferrable wheelchair accessible Cab, it is now centralised to one department. Bookings for wheelchair accessible Cabs or enquiries about existing bookings, can be made by using the WATS centralised booking service on 13 92 87. For more information visit Assistance.act.gov.au under ‘Transport and registration’

When you want to book a Cab, go to the nearest Cab Spot sign, use this unique number as your pick-up point when making a booking and wait next to the sign for your Cab to arrive.

Cab Spot signs are being installed at private business addresses, generally with multiple entrances that cause confusion for passengers and taxi drivers. E.g. Shopping centres with multiple entrances will be offered Cab Spot signs - each with its unique identification number for each entrance. The Cab Spot sign will be fixed to a building wall or similar prominent place, adjacent to the roadside kerb, in easy sight of an arriving Taxi. We suggest that you use Cab Spot in conjunction with ETA messaging

Payments are processed directly from the browser to EWAY’s secure payment gateway which has the highest level of encryption available. To find out how your details are kept safe visit

For more details, please view our privacy policy.

Drivers of the Canberra Elite Taxi fleet are now able to make call their customer while a booking is active. Some of the benefits of this service include helping drivers to locate their customers and also letting customers know that they are waiting. Please be aware that the personal contact details of taxi drivers and customers are kept private and not shared with either driver or customer when phone contact is made. This is made possible through the our contact centre technology.

 *Strict customer service rules apply to this driver privilege.

Taxi customers have the right to:

• A driver who is licensed and accredited;
• See the taxi identification number;
• Choose a preferred route;
• See the metered fare;
• Travel in a clean, tidy, smoke free, and well-maintained and roadworthy cab;
• Have the air conditioning turned on or off;
• Have the music system turned on or off;
• Be accompanied by a guide dog;
• Refuse a multiple hiring;
• Use an EFTPOS facility where available;
• Use valid credit or debit cards as displayed in the cab;
• Be given a receipt or tax invoice for their trip.

Taxi customers have the responsibility to:

• Pay the estimated fare if requested prior to commencing the hiring;
• Pay the correct fare, including any regulated tolls or booking fees;
• Not eat, drink or smoke in the taxi;
• Not swear or act in an offensive way;
• Wear a seatbelt;
• Ensure any children under 14 are secured in an approved child restraint or seatbelt;
• Not request the driver to exceed the number of passengers permitted to be carried in the taxi. 

Taxi Drivers have the right to:

• Ask for proof of ability to pay or request payment of the estimated fare, prior to commencing the hiring;
• Refuse to take passengers or terminate a hiring if they are violent, noisy, misbehaving, filthy or offensive.

Taxi Drivers have a responsibility to:

• Be courteous and helpful;
• Know and obey all traffic laws;
• Be clean, neat and tidy;
• Be wearing an approved uniform;
• Not refuse a fare (other than for the reasons outlined above) 
• Know major routes and destinations;
• Take the most direct, practicable route;
• Assist passengers where reasonable;
• Be understanding of people with special needs.